Shipping policy
Shipping Policy
Processing & Handling
- Orders are processed within 2–4 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is shipped, you will receive a confirmation email containing tracking information.
- If your order cannot be shipped within 30 days, you will be notified and offered the option to cancel for a full refund.
Shipping Rates
- Free shipping for all orders.
Estimated Delivery Times
All delivery times below are approximate and may vary depending on the destination country, local courier efficiency, customs clearance, and seasonal demand.
| Region / Country | Estimated Delivery Time (Business Days) |
|---|---|
| United States | 10-15 days |
| Canada | 10-15 days |
| United Kingdom | 10-15 days |
| European Union | 10-15 days |
| Switzerland / Norway | 10–18 days |
| Middle East | |
| United Arab Emirates | 10-15 days |
| Saudi Arabia | 10-15 days |
| Qatar | 10-15 days |
| Kuwait | 10-15 days |
| Israel | 10-15 days |
| Bahrain | 10-15 days |
| Jordan | 10-14 days |
| Lebanon | 10-15 days |
| Australia & New Zealand | 10-15 days |
Note: Delivery estimates do not include customs delays, local holidays, or peak-season periods (e.g., Lunar New Year, Ramadan, Christmas). Other coutries that are not mentioned in this table does't mean we don't ship to that country/region, feel free to contact us by support@safaraha.com to get more information about shipping duration to your country.
Customs, Duties & Taxes
- Customers are responsible for any customs duties, import taxes, or brokerage fees required by local authorities.
- The store is not responsible for customs-related delays or charges.
- All shipments include accurate product value declarations in accordance with international shipping laws.
Lost, Damaged, or Delayed Packages
- If your order is lost or delayed, contact our support team with your order number.
- For damage claims, please provide clear photos within 48 hours of delivery.
- If a delivery is delayed over 30 days beyond the estimated timeframe, you may request a refund or replacement per local consumer protection laws.
Region-Specific Notes
- European Union / United Kingdom: Orders must be delivered within 30 days unless otherwise agreed; customers may cancel and receive a refund if not met.
- United States / Canada: Estimated delivery times are not guaranteed. Guaranteed services follow carrier policies.
- Australia / New Zealand: Covered under local consumer-protection regulations for delayed deliveries.
- Middle East: Delivery timelines are displayed at checkout. Orders may be cancelled for unreasonable delays.
Contact Us
For shipping inquiries or assistance, please contact our customer-support team:
support@safaraha.com