Shipping policy
Shipping Policy
Processing & Handling
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Orders are processed within 2–5 business days after payment confirmation. (To ensure all your items arrive together and to reduce our carbon footprint, we utilize a consolidated shipping method. If your order contains multiple items, they will be gathered at our central fulfillment center and shipped in a single package.)
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your consolidated order is shipped, you will receive a confirmation email containing tracking information. Please note that tracking updates may take an additional 1-2 days to sync as the package is handed over to the final international carrier.
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If your order cannot be shipped within 30 days, you will be notified and offered the option to cancel for a full refund.
Shipping Rates
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Free shipping for all orders.
Estimated Delivery Times
All delivery times below are approximate and may vary depending on the destination country, local courier efficiency, customs clearance, and seasonal demand. Please note that delivery timeframes begin after the processing and consolidation period.
| Region / Country | Estimated Delivery Time (Business Days) |
| North America | |
| United States | 10-15 days |
| Canada | 10-15 days |
| Europe | |
| United Kingdom | 10-15 days |
| European Union | 10-15 days |
| Switzerland / Norway | 10–18 days |
| Middle East | |
| United Arab Emirates | 10-15 days |
| Saudi Arabia | 10-15 days |
| Qatar | 10-15 days |
| Kuwait | 10-15 days |
| Israel | 10-15 days |
| Bahrain | 10-15 days |
| Jordan | 10-14 days |
| Lebanon | 10-15 days |
| Oceania | |
| Australia & New Zealand | 10-15 days |
Note: Delivery estimates do not include customs delays, local holidays, or peak-season periods (e.g., Lunar New Year, Ramadan, Christmas). If your country is not mentioned in this table, it does not mean we don't ship there. Feel free to contact us at support@safaraha.com to get more information about shipping durations to your region.
Customs, Duties & Taxes
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Customers are responsible for any customs duties, import taxes, or brokerage fees required by local authorities.
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The store is not responsible for customs-related delays or charges.
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All shipments include accurate product value declarations in accordance with international shipping laws.
Lost, Damaged, or Delayed Packages
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If your order is lost or delayed, contact our support team with your order number.
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For damage claims, please provide clear photos within 48 hours of delivery.
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If a delivery is delayed over 30 days beyond the estimated timeframe, you may request a refund or replacement per local consumer protection laws.
Region-Specific Notes
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European Union / United Kingdom: Orders must be delivered within 30 days unless otherwise agreed; customers may cancel and receive a refund if not met.
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United States / Canada: Estimated delivery times are not guaranteed. Guaranteed services follow carrier policies.
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Australia / New Zealand: Covered under local consumer-protection regulations for delayed deliveries.
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Middle East: Delivery timelines are displayed at checkout. Orders may be cancelled for unreasonable delays.
Contact Us
For shipping inquiries or assistance, please contact our customer support team:
support@safaraha.com